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Great Expectations: Clarify and Communicate for a Better Outcome

Great Expectations Puzzle Blocks

When doctors and office managers are feeling discouraged and frustrated about managing employees they often say to me, “Do I have to tell someone 100 times the way I want it done? Why can’t they get it the first time?” Or, “Shouldn’t they already know that? Why should I have to explain that to someone?” […]

By Tamara Niedzolkowski November 2, 2017
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