stories and insights from refreshdental

The Catalyst is an occasional publication by Tamara Niedzolkowski.

Refreshdental OM Study Club Fall 2019: BOSTON EDITION!

Office Manager

The Refreshdental OM Study Club will be meeting for the first time in the Boston area! New members are welcome and encouraged to join. We will meet one Monday a month for three months in the Patterson Dental branch office in Wilmington, MA. Our meetings will be centered around the real-life scenarios that office managers […]

Office Manager Study Club 2019

RefreshDental OM Study Group

Refreshdental OM Study Club will regroup in Maine for 2019 and we welcome new members to join! We will meet one Monday a month for six months in the Patterson Dental branch office in South Portland. Our meetings will be centered around the real life scenarios that office managers face in a practice. The format […]

Yankee Dental: Making the Most of Courses and Workshops


I am attending the Yankee Dental Congress in Boston today and love seeing peers and colleagues in the field of dentistry learning and sharing knowledge in all of the courses and workshops offered. As a trainer and lecturer I have seen many enthusiastic teams and doctors leave a class full of ideas about what to […]

Best Practices

Best Practices JPEG

The navigational sextant was perfected by a glazier in Philadelphia named John Hadley in 1731. The ability to find direction at sea took a huge leap forward. Innovative mariners, willing to strategically  use the newest tools of their trade, could plan nautical travel more specifically and accurately than ever before. Mapping improved and travel modalities […]

Great Expectations: Clarify and Communicate for a Better Outcome

Great Expectations Puzzle Blocks

When doctors and office managers are feeling discouraged and frustrated about managing employees they often say to me, “Do I have to tell someone 100 times the way I want it done? Why can’t they get it the first time?” Or, “Shouldn’t they already know that? Why should I have to explain that to someone?” […]

Are You Generic?


Every aspect of your dental practice is a representation of the qualities you value as a professional and a provider. The office location, your team, the reception area, the treatment and services you provide, the technology you have invested in all express the mission and the identity of the practice. This includes, of course, how […]

Practice Growth Comes in Many Forms


The most successful dental practices, no matter how large or small, are always looking for ways to improve, evolve and grow. Practice growth can come in many forms, and your most effective strategy will be uniquely suited to you. Refreshdental collaborates with you to explore all the possibilities. We focus on your personality, strengths, values, […]

Refreshdental: What’s in a name?


The circular refresh arrow next to the url address box on the top of every computer screen is a marvelous concept. One tap of the mouse and instantly the latest, most updated version of the link you’re viewing appears! If only it were that simple and effortless to refresh our business, or our lives. The […]

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