Registration is now open for the 2020 Refreshdental OM Study Club! New members are welcome and encouraged to join. We will meet one Monday a month for four months in the Maine Patterson Dental office in South Portland, ME. Our meetings will be centered around the real-life scenarios that office managers face in the dental […]
The Refreshdental OM Study Club will be meeting for the first time in the Boston area! New members are welcome and encouraged to join. We will meet one Monday a month for three months in the Patterson Dental branch office in Wilmington, MA. Our meetings will be centered around the real-life scenarios that office managers […]
I am attending the Yankee Dental Congress in Boston today and love seeing peers and colleagues in the field of dentistry learning and sharing knowledge in all of the courses and workshops offered. As a trainer and lecturer I have seen many enthusiastic teams and doctors leave a class full of ideas about what to […]
When doctors and office managers are feeling discouraged and frustrated about managing employees they often say to me, “Do I have to tell someone 100 times the way I want it done? Why can’t they get it the first time?” Or, “Shouldn’t they already know that? Why should I have to explain that to someone?” […]
